Information Technology

Requesting IT Support

The CSCU Online Help Desk is your portal to IT support.  The portal is the preferred method to make a request, report a problem, view your incidents and search the self-help articles.

Students

For all student requests/issues, please go to https://cscu.edusupportcenter.com, which is available 24/7/365. If you are unable to use the online help desk, please call 860-723-0221, which is also staffed 24/7/365.Screenshot of the CSCU Online IT Help Desk

Faculty and Staff

For all faculty and staff requests/issues, please go to https://cscu.service-now.com/sp/.

If unable to use the online help desk, faculty can call 860-723-0221,  24/7/365; staff should call 860-512-3456 and leave a detailed message with a call back number.  The call will be returned during normal business hours.

Screenshot of the CSCU Faculty and Staff IT help portal

Help Desk Hours

  • Monday–Thursday: 8:00 a.m. to 3:30 p.m.
  • Friday: 8:00 a.m. to 3:15 p.m.
  • Saturday, Sunday: Closed

NetIDs
Help with account used for computer logins and myCommNet portal access

Student Email
Learn how to set up and access your email as an MCC student

Student and Community Wireless
Access is CSCU and eduroam wireless local area network (WLAN) services

Download IT Forms
Access forms related to Information Technology via the Form Depot


Educational Technology and Distance Learning Services

Information about computer labs, Blackboard, online tutoring, online learning and more can be found at: