Job Description
A+ training and certification are generally considered an initial step in being considered for IT employment. People with A+ Certification may work as Computer User Support Specialists to provide technical assistance to computer users, answer questions or resolve computer problems for clients in-person, via telephone or electronically. They may also provide assistance concerning the use of computer hardware and software.
A full job description including typical tasks, skills and knowledge for this position is available on the Connecticut Department of Labor’s Computer User Support Specialists web page. Computer User Support Specialists Job Description
Employment Outlook
According to the Connecticut Department of Labor, the 2018-2028 average wage for Computer User Support Specialists is $29.13 per hour and is forecasted to grow by 12.8 % in that 10 year range.
Admission Requirements
Prerequisite: A basic knowledge of computer hardware and computer operating systems is recommended.
Please Note: For a student to become A+ Certified, they are required to take two exams: the 220-1101 and the 220-1102.
A+ 220-1001 and 220-1002 Exam Preparation
Program Description
CompTIA A+ Certification validates the latest skills needed by today’s computer support professionals. It is an international, vendor-neutral certification recognized by major hardware and software vendors, distributors and resellers. The first required A+ exam, CompTIA A+ 220-1101, measures necessary competencies for an entry-level IT professional. This course will prepare you for the CompTIA A+ 220-1101 certification exam. Get the skills and knowledge necessary to install, build, maintain and configure personal computers, laptop computers and printers. You will also learn the principles of physical and TCP/IP networks and operational and professional procedures. Required program material is included in course fee, which includes the electronic texts, hands-on labs and practice exam. The A+ 220-1101 or A+ 220-1102 exams are included in the cost of the course. Students must pass both the 220-1101 and 220-1102 exams to be certified. The course instructor will inform students about the exam application process. A+ test centers can be found at www.prometric.com. Required for this online course: Internet access and computer. Microphone and webcam needed for live audio/video training. This course will be taught using Webex. The instructor will contact students with further instructions one to three business days prior to class. Prerequisite: Basic knowledge of hardware and operating systems recommended.
Time Commitment
This course meets once a week for 24 weeks, 72 hours total.
Payment Information
Course Fee: $2,500
The course fee includes the electronic texts, hands-on labs and practice and certification exam for both the 1101 an 1102 certifications.
Exam Fee: $464 (for both the A+ 220-1101 and A+ 220-1102 exams). This fee is included in the course.
Students must schedule these exams at a certified test center.
For a complete list of all A+ test centers, please visit www.prometric.com.
More Information
For more information about upcoming Computer Technology classes, please see the “Computer Technology” section of the latest non-credit catalog or contact:
Bruce Manning
Continuing Education Computer Coordinator
860-512-2808